Service Payments Center
About which page do you want more information?
- Create Service Registrations
- Register Service
- Manage Service Payment Registrations
- Authorize Direct Debit
- Service Payment Registration Statuses
The Service Payments Center enables you to view and manage the service payments that have been previously registered. You can also create a new service registration from the Service Payments Center. This topic provides an overview of the Service Payments Center features and options.
Registration Options button
You can use this button to create new registrations. When you click in this button, a link named “Create New Registration” displays. This option shows you the Create Registration page where you can create a new service payment registration.
Payment Invoices and Manual Payments Tabs
The Payment Invoices and Manual Payments tabs on the Service Payments Center page enable you to view a list of service payments based on the registration and their current status.
Search and Filter Options
You can use the search options on each tab to filter the list and find registrations according to a variety of criteria, such as the transaction date. The options can be used individually or in combination. See also Advanced Search.
- Payment Invoices Tab Search
-
The Registration Name field enables you to locate registrations based on the registration name. To obtain search results based on part of the name, enter the asterisk (*) as a wildcard character, either before or after the common characters.
Click Search to find items that fit the basic search criteria and add them to the list.
Using the Items per page list, you can define how many Invoices display on the page.
- Manual Payments Tab Search
-
The Registration Name field enables you to locate registrations based on the registration name. To obtain search results based on part of the name, enter the asterisk (*) as a wildcard character, either before or after the common characters.
Click Search to find items that fit the basic search criteria and add them to the list.
Click Advanced Search to display an overlay with additional search options like Registration Name, Service Account ID and Debit Account. See also Advanced Search.
Using the Items per page list, you can define how many payments display on the page. If there are a significant number of payments, you can navigate through the pages using the forward (
) and back (
) buttons.
Caution: Do not use your browser's forward or back buttons.
Payment Invoices Details
This Payment Invoices tab on the Service Payments Center page provides a summary of all the pending invoices of the Manual Invoices and Direct Debit payment methods. These are invoices delivered by the biller service company and can be retrieved online using the Portal. For example this may include companies such as CODENSA, MOVISTAR and EAAB. The following table describes the information provided on each Service Payment.
- Select All/None
-
Clicking the Select All button selects all items listed on the page. The column check boxes enable you to select one or more of the listed items and then perform an action on all of them at one time.
After selecting items, you can click one of the buttons below the list to perform that action. The buttons that are available depend on each user's entitlements in the system.
- Invoice Due Date
-
The Due date is the date on which the Service Company Bill must be paid.
- Registration Name
-
Name given to registration in the registration process.
- Service Account ID
-
Company’s contract number or client ID with the service company.
- Debit Account Nickname-ID
-
Debit account nickname selected in the registration process.
- Payment Method
-
Options are:
- Manual Invoice - indicates company will make payments manually.
- Direct Debit - indicates service is enrolled for an automatic direct debit.
Note: Direct Debit registrations that have both a create date and an invoice due date with today’s date will continue to be displayed with a payment method of Manual Invoice so that the company can make the current payment manually. - Invoice Amount
-
Invoice amount to be paid.
- Status
-
The current processing status of the transaction.
- Action
-
Select Action button and the following links will appear next to Manual Invoice payments only:
- Create Payment
- Authorize Direct Debit (appears only if Payment Method is Manual Invoice) – directs user to Edit Service Registration screen with Direct Debit fields.
Manual Payments Details
This Manual Payments tab on the Service Payments Center page provides a summary of all the Service Registrations for which you can make Manual Payments. The payments for Service Companies that do not deliver invoice information online can be made by accessing this tab. These service companies typically include Colleges, Schools, Travel Agencies, Airlines and other commerce.
- Select All/None
-
Clicking the Select All button selects all items listed on the page. The column check boxes enable you to select one or more of the listed items and then perform an action on all of them at one time.
After selecting items, you can click one of the buttons below the list to perform that action. The buttons that are available depend on each user's entitlements in the system.
- Registration Name
-
Name given to registration in the registration process.
- Service Account ID
-
Company’s contract number or client ID with the service company.
- Debit Account Nickname - ID
-
Debit account nickname selected in the registration.
- Payment Method
-
Manual.
- Action
-
Select the Action dropdown button and the Create Payment link will appear next to Manual payments only.
